Third Party Websites
Your Personal Information
We collect personally identifiable information such as your name and email address that you provide to us upon registering for our services. This information is kept confidential and will not be shared with third parties. Professionals who list with CounsellingMatch will be able to decide what, if any, personal information will be displayed on their profiles.
HIPAA / PIPEDA Compliance
CounsellingMatch does not store Personal Health Information (PHI), therefore we do not fall under federal or state/provincial regulations concerning such information. We do, however, implement many of the policies, safeguards and security measures prescribed by these laws in order to protect the personal information of our customers.
Information about Online Visitors
Web servers on the internet commonly collect and store certain information about visitors. This information may include visitors’ IP addresses, times of visit, type of browser used, duration of visit and previous website visited. Likewise, CounsellingMatch collects such information for statistical and research purposes to help continually improve our services and better meet the needs of our clients and visitors.
Security of Personal Information
We are firmly committed to the protection of the personal information of all those who use our website and services. We have set in place measures to ensure the security of our website and to prevent unauthorized use, access and disclosure of personal information.
Transmission of Information
CounsellingMatch forces web browsers to use cryptographically secure connections when communicating with our servers. This helps protect any personal information and the details of your activity.
Storage of Information
Counsellor information such as name, email address and phone number are stored in secure, monitored databases. Backup snapshots of these databases are regularly taken and are stored securely as well.
We do not store any other user information.
Use of Email
Email is not advised as a means for transmission of sensitive data. While we do allow users to submit referrals to counsellors via email, the most secure method of contact is to call or text.
Emails are sent via a secured third-party transmissions service.
Credit Card Processing
CounsellingMatch does not store or manage any credit card or financial information. To process transactions, we use a third-party intermediary that is not authorized to use or store your personal credit card or billing information except for processing of payments on our behalf.